Frequently asked questions
are the carers?
sorts of people become carers- retired people, housewives, people who work from
home, couples, singles, families and we also have several clients who work with
us. Pet Nanny interviews each carer in their own home and checks references
for reliability, honesty and their love of animals.
is the enthusiasm of our carers that makes owners come back to us time and time
again. We are often looking for extra carers to work on a casual basis and are
grateful for recommendations.
Which areas do you cover?
have carers throughout South London, South West London and Surrey; Balham,
Barnes, Battersea, Chiswick, Clapham, Earlsfield, East Sheen, Epsom,
Fulham, Ham, Long Ditton, Mortlake, Kingston, Putney, Richmond,
Southfields, St Margarets, Streatham, Teddington, Tooting,
Twickenham, Wandsworth, Wimbledon, Worcester Park.
long in advance should I book?
try to contact us at least 4 weeks in advance especially if you need a carer during school
holidays or over Public holidays. At other times we usually need at least one
week's notice. If you do need a carer at short notice
we’ll try to help but the carer may not be so local. Whilst, repeat bookings
can be arranged at very short notice, please bear in mind that your usual carer
may have already made plans.
if my pet becomes ill while I'm away?
you go away, you will complete our Booking form which includes your emergency
contact details or a close friend/relative we could contact in your absence. Wherever
possible we will take your pet to your own vet (otherwise the nearest available)
and take their advice. You would be required to re-imburse Pet Nanny immediately
upon your return.
We recommend that
all dog owners should have their dog insured.
if I have to cancel my booking?
rely on our carers to honour bookings, therefore we feel that they should be
compensated for the time they have committed should you wish to cancel with
little or no notice.