services

Whatever the reason, we'll look after your pets if you can't!

how does it work?

  1. Contact us with the dates you require and details about your pet/s, including their usual routine, habits and any special dietary or medical requirements.
  2. We will select the most suitable carer and arrange for you to meet them at no charge and without obligation.
  3. When you have met the carer, let us know if you wish to go ahead with the booking. If you are not satisfied with our first choice of carer, we can introduce you to another one.
  4. To confirm the booking, return the completed booking form along with booking fee. The same carer will look after your pet for the duration of the booking.
  5. Pricing for our services is listed here. Terms and conditions apply. Please read them carefully here.

DOGS

Your dog goes to stay with a dog loving carer and lives in the comfort of their home, as part of their family. A home from home for your dog!

Can I see where my dog will be staying?

Yes this is an essential part of the booking procedure. You and your dog will visit the carer in their home. It is important that pet, owner and carer are happy with each other. Also this gives your dog a chance to explore the new surrounding so that he will be more familiar with them when you drop him off.

Will the carer let my dog off the lead?

When you complete our booking form you can select whether your dog must be kept on the lead or if he can be allowed off at the discretion of the carer (eg only in Richmond Park)

What do I need to provide for my dog?

You will need to supply food for your dog as well as treats, bowls, bedding, leads, towel, brushes, toys and anything else to make your dog feel at home. If your dog has special dietary or medical requirements, please give us full details.

What is the minimum length of stay?

There is no minimum length of stay so you can use your carer for odd days and nights as well as when you go on holiday.

The minimum agency booking fee is £15.

Does Pet Nanny accept all dogs?

No some of our carers are happy and able to take on more difficult dogs, however, we may not be able to help you if your dog pulls very hard on the lead, chews furniture or is aggressive, out of control, or not house-trained.

Please be honest about your dog's problems and we will try to help.

CATS

We can board your small pets such as rabbits, birds and hamsters, but we do not board cats. When you go away your cat can stay in the comfort of his own home. A pet carer will come in to your home as many times as you and your cat require while you are away.

How often will the carer visit my home?

As many times a day as you require. One or two visits per day is usually enough unless you have a kitten which should usually be fed small meals more often. You will have the same carer for the duration of the booking. A visit is about 10/15 minutes.

What does the carer do?

Feed your cat, give him cat milk or water, clean his litter tray. If your cat is of the friendly and affectionate variety they'll give him a cuddle, play with him and let him know that he hasn't been deserted. If you would like, the carer can also draw your curtains, switch lights on and off, move your post out of sight or even water your house plants.

Will I meet the carer?

Yes we will arrange for the carer to visit you in your home to meet you and your pets. If you are happy with the carer you can give them the keys and instructions on how to work your alarm. Also, show them where you keep the cat food, litter and where your dustbin is.

Many people worry about giving someone keys to their house. We take security very seriously and have never had any problems arising from one of our carers. We are sure that when you meet our carers your mind will be put at ease.

What do I need to provide?

You will need to supply food for your cat. If your cat has special dietary or medical requirements, please give us full details.

pricing

DOGS
- BOARDING SERVICE -

Total cost per day (inclusive of agency fee)

Small dog: £25

Medium dog: £26

Large dog: £28

Puppy (under 12 months): £30

Each additional dog: As above less £5

Public holidays are charged at 1.5 times usual rates.

We accept Visa, Mastercard and Switch.

Please note, bookings cannot be confirmed until the agency fee and signed booking form are received.

CATS & SMALL ANIMALS
- HOME VISIT SERVICE -

Total cost per day (inclusive of agency fee)

One visit per day: £10

Two visits per day: £15

Public holidays are charged at twice usual rate.

A visit is about 10/15 minutes.

We accept Visa, Mastercard and Switch.

Bookings cannot be confirmed until the agency fee and signed booking form are received.

Terms and Conditions for Pet Nanny Ltd

  1. The Client means the pet owner.
  2. The Company refers to Pet Nanny Ltd.
  3. The commencement of any services offered by the Company means that these terms have been read, understood and accepted by the client.
  4. The Client must give to the Company, and keep it updated with, full and up to date information as to the nature, health, needs and requirements of their pet/s. All vaccinations of the pet/s must be up to date and the pet/s must be in good health, free from fleas and adequately wormed at the commencement of any services.
  5. Cancellation Policy: If the client cancels the booking within 14 days of the start of the booking they must pay 25% of the due payment to the carer, 7 days incurs 50% of the payment and for 24 hours full payment is due.
  6. The Client is liable for any costs, claims or other liabilities which may be incurred, either veterinary or other, as a result of any sickness of, or accident, damage or injury caused to or by their pet/s. Any such costs must be paid immediately upon demand. The Client is responsible for the actions of their pet/s at all times and must ensure that they are appropriately insured for such actions.
  7. The Company acts only as an agent and is not liable or responsible for any accidents, damage or injury to or by pets whether caused by the act or omission of a third party or a pet sitter or otherwise.
  8. The Company may make any decisions regarding the health of the Client's pet/s, providing it is acting in the best interest of the pet/s and is on the advice of a qualified veterinary practitioner.
  9. Whilst the Company carries out its own vetting procedure and is satisfied as to the reliability and trustworthiness of pet sitters, the Company does not accept responsibility for acts or omissions resulting in loss, damage or injury caused by or contributed to by the pet sitters.
  10. Should a pet demonstrate aggressive behaviour, or if it becomes uncontrollable or a nuisance beyond a reasonable level, the Client agrees that the pet will be placed elsewhere until the Client returns. If if is deemed necessary by the Company, the pet may be put into a traditional boarding establishment with the costs the liability of the Client.
  11. Pet sitters, introduced to them by the Company, are self-employed and not employees of the Company.
  12. Once registered with the Company, the Client will not solicit the services of any of the Company's pet sitters, directly or indirectly, so as to deprive the Company of its agency fee.
  13. Due to the unpredictability of dogs, the Company does not accept any responsibility whilst a dog is off the lead.